How to make an inquiry regarding a billing charge from Microsoft or MSbill.info (2024)

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If you notice any unknown billing charged against you by MSbill.info (Microsoft) or bill.ms.net in your monthly bank e-statement or any other payment, you can investigate it. The given post provides instructions on how to make an inquiry regarding a billing charge from Microsoft or MSbill.info.

Investigate a billing charge from Microsoft or MSbill.info

There are many instances where we notice that a charge has been declined due to insufficient funds, an expired card, or when changes are made in the billing info. So, Microsoft bills the account again after a few days. If you are sure that you have been charged unfairly, you can investigate the billing info as follows:

  1. Check your Order History
  2. Check Purchase History
  3. Manage Payment options.

1] Check your Order History

The stuff you buy/purchase, or subscriptions you pay for, always show up your Order History. So go to this page and sign in with your Microsoft account. If you are using more than one Microsoft account, sign in to each one to check your order history.

Compare your account with the charge in question. It’s possible the unexpected charge may be for a subscription or a mistaken purchase by someone in your family. This mainly happens when you allow family members to share a device with your account. So, they may purchase something without saying so at the time. To verify this,

Go to your Family group and sign in with your Microsoft account. Find the name of the family member whose purchases you’d like to see.

How to make an inquiry regarding a billing charge from Microsoft or MSbill.info (1)

Select ‘More options‘ > ‘Spending’, then, for recent purchases, scroll down to ‘Purchase history‘.

If you would like to check more than 90 days of purchase history, ask your family member to sign in to your family group.

How to make an inquiry regarding a billing charge from Microsoft or MSbill.info (2)

Next, go to ‘Payment & billing’ and choose ‘Order history’ option.

To help avoid unexpected charges from family members or others, prevent accidental or unauthorized purchases from Microsoft Store by requiring a password for any purchase. See this post for instructions in detail.

2] Managing Payment options

How to make an inquiry regarding a billing charge from Microsoft or MSbill.info (3)

If you suspect that someone has acquired your payment info, contact your payment provider immediately to prevent any more charges. Also, change your payment option info in your Microsoft account. Go to ‘Payment options’.

Here, remove debit or credit card information.

You can also investigate if you were charged unnecessarily by, checking whether:

  • You used a credit card for the first time with MicrosoftIf you have made a purchase from Microsoft with a new credit card, a small authorization hold is often placed to verify billing info. These charges are reversed, however. So, no need to worry about it.
  • If you have a recurring bills for Xbox Live, Office 365, OneDrive, or Skype subscription enabled – Sometimes, you enroll yourself for a free trial subscription but fail to cancel it in time. As such, you automatically get enrolled for a paid subscription and thus, charged for it. To check if you have a subscription with recurring billing, Sign in to Services & subscriptions. Also, if you have more than one Microsoft account, sign in to each one to check your subscriptions and look for any subscriptions with recurring billing.
  • Your multiple purchases are grouped into a single charge – If you make multiple purchases from Microsoft Store but span it over a few days, Microsoft bills all those purchases as one charge. To verify this, you can check your Order History.
  • Your order was split into multiple shipments and billings, or shipping was delayed – Orders that include multiple items are sometimes split into different shipments and billed on ‘per shipment’ basis. this is especially seen with items that are pre-orders, items that are on backorder, or orders that come from different locations. So, when an item is out of stock, shipping gets delayed and so does the billing with it. You can verify this, by checking your Order history and comparing it with the statement to find out how your order might have been split as different billings. Also, check if the shipping dates are different for each item.
  • You have a pre-order – Microsoft mostly does not charge pre-orders for physical items until they ship. However, your payment provider may place an authorization hold for a small amount or up to the amount of your purchase. These, however, are usually reversed before the item ships.

How do I contact Microsoft about a billing issue?

To contact Microsoft about a billing issue, you can log in to your Office account first and click on theGet help nowoption. Before doing so, make sure that you already have a subscription. Also, you must use the same account that you are facing issues with.

How do I contact Microsoft for unauthorized purchases?

In order to contact Microsoft for unauthorized purchases, you can open the billing section of your account. For that, you need to log in to your Office account and find theBillingpanel. Here you can find an option called Get help now. You need to make use of this option to contact Microsoft.

Hope you find the post helpful.

How to make an inquiry regarding a billing charge from Microsoft or MSbill.info (4)

HemantS@TWC

A post-graduate in Biotechnology, Hemant switched gears to writing about Microsoft technologies and has been a contributor to TheWindowsClub since then. When he is not working, you can usually find him out traveling to different places or indulging himself in binge-watching.

How to make an inquiry regarding a billing charge from Microsoft or MSbill.info (2024)

FAQs

How to make an inquiry regarding a billing charge from Microsoft or MSbill.info? ›

Replies (1) 

How do I contact Microsoft about a billing issue? ›

If you find this multiple charges, you need to contact Microsoft billing support to assist you investigate this charges using the steps below: 1. Go to http://support.office.com/home/chat 2. Describe your issue (Charges from Microsoft) and click 'Get Help'. Then scroll down to select Contact support.

How do I figure out what Microsoft is charging me for? ›

You can now investigate this on the Manage your payments page; https://account.microsoft.com/billing/payments 3.

How to investigate charge Microsoft? ›

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate".

How to dispute a charge on Microsoft? ›

Visit the Microsoft account dashboard and sign in with your Microsoft account. Locate the charge you want to dispute in the Order history section. Click on the Dispute button next to the charge. Follow the instructions provided to complete the dispute process.

How do I speak to a live person at Microsoft? ›

Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).

How do I stop Microsoft from charging my card? ›

Turn recurring billing off
  1. Go to the Services & subscriptions page in your Microsoft account dashboard. Sign in.
  2. Locate your subscription and then select Manage.
  3. Do one of the following: If you see a Turn on recurring billing link, choose it to turn recurring billing on. ...
  4. Follow the prompts to turn off recurring billing.

Why do I keep getting charges from Microsoft? ›

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. How to investigate a billing charge from Microsoft? COMMUNITY ANSWERYes.

What does msbill info mean? ›

MICROSOFT*STORE: Indicates that the transaction is related to a purchase from the Microsoft Store. MSBILL.INFO: Refers to the billing information for the Microsoft Store transaction.

What Microsoft subscription am I paying for? ›

Find out what subscriptions you have

Go to the Microsoft 365 admin center. If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to the Billing > Your products page.

What is the toll free customer service number at Microsoft? ›

North America/Central America/Caribbean
Country/regionMicrosoft Store sales supportTechnical or download support
Turks and Caicos Islands18773661873Technical support
U.S. Virgin Islands877 696 7786Technical support
United States (English)1-877-696-7786Technical support
United States (Spanish)1-877-696-7786Technical support
33 more rows

Where do I report Microsoft issues? ›

If you need to report a problem that requires a more immediate or direct response, use the Get Help app or go to support.microsoft.com.

How do I find who charged my credit card? ›

Contact the merchant.

If you recognize the merchant's name, you can reach out to them in person, by phone, or online and mention that there's an unfamiliar charge on your credit card bill. The merchant can tell you if the charge was made in-store, online, or by phone.

What is the easiest way to dispute a charge? ›

Contact your credit card issuer

You can only dispute charges that have already been posted. If you prefer not to submit a dispute online, you may do so in writing, or by calling customer service and disputing the charge over the phone.

How do I get a guaranteed refund from Microsoft? ›

You can request a return or exchange on your Microsoft account Order history page. Find the relevant item and select Request a return.

How do I file a charge dispute? ›

ONLINE CARDHOLDER DISPUTE FORM
  1. Provide Your 10 digital Mobile No.
  2. Input the OTP.
  3. Select Product Type ( Eg Debit /Credit / Prepaid Card)
  4. Enter last 4 digit of the Card No.
  5. Select Merchant/Beneficiary Name.
  6. Select Disputed transaction date ( last 60 days)
  7. Enter the dispute reason and details in the text box.
  8. Enter Submit.

What number is 1 800 642 7676? ›

Microsoft's contact number is 1-800-642-7676.

Can I chat with a Microsoft agent? ›

Select the product you need help with

We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist.

How do I complain to Microsoft support? ›

To lodge a formal complaint, you can contact Microsoft Support by going to Office 365 Admin Center-> Support-> New Service Request. The support engineers there have the correct escalation channel, and this is the most efficient way to report such issue.

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